If you have a question that isn't answered here, please use the contact us option and we will do our best to help.


How are my items shipped ?

For all United Kingdom deliveries we use MyHermes.

For Europe and United States we use Royal Mail International service.

How much does shipping cost ?

For the United Kingdom shipping costs £3.50, delivery is free if your order totals £50.00 or more.

For the United States and Europe shipping cost is £8.50.

What happens if I have a problem with a received item ?

As every item is hand made we do a full quality control check on every aspect of the item before we ship to you, we take photos of your item should we need to refer to it at any point if you feel there is a issue. If you have a problem please use the contact page within 5 days of receiving the item and we will get back to you to discuss the situation fully. We don't do refunds or returns, but we do offer a free replacement if the item is found to be faulty and not picked up by ourselves before shipping, and providing the tags / stickers are all still in place. We reserve the right to refuse replacement.